Free Tracked Shipping
We want you to be satisfied with every order from AirPackr. This policy explains how returns, exchanges, and refunds work.
You have 30 days from the delivery date to request a return. Items received after this window are no longer eligible for refund or exchange.
To be eligible for a return, your item must be:
The following items cannot be returned:
Email orders@airpackr.com with your order number and the reason for return. We will reply with a return authorization and the shipping address.
You are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service — we cannot guarantee receipt of returned items shipped without tracking.
Return address (do not send without prior authorization):
Alive Foundry LLC
4008 Laramie Street, Suite E
Cheyenne, WY 82001
United States
If your item arrived damaged, defective, or different from what you ordered, contact us at orders@airpackr.com within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund (including return shipping) at no cost to you.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund is issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time before the refund appears on your statement.
If you have not received your refund after 10 business days, please check your bank account, then contact your card issuer. If the issue persists, email orders@airpackr.com.
We only exchange items that are defective or damaged. For a different size, color, or product, place a new order and request a refund on the original.
Alive Foundry LLC
4008 Laramie Street, Suite E, Cheyenne, WY 82001, United States
Email: orders@airpackr.com