Free Tracked Shipping
Everything you need to know about how orders ship, when they arrive, and how to return or exchange anything that isn’t right.
All orders ship with tracking, free of charge, to destinations worldwide. Orders are typically dispatched within 1–3 business days after payment is confirmed.
| Region | Estimated delivery |
|---|---|
| United States | 7–12 business days |
| Canada | 8–14 business days |
| United Kingdom & EU | 7–14 business days |
| Australia & New Zealand | 9–15 business days |
| Rest of world | 10–20 business days |
Estimates exclude customs processing for international orders. Tracking links are emailed once an order ships and update as the parcel moves through carrier networks.
Items can be returned within 30 days of delivery, provided they are unused and in original packaging. Refunds are issued to the original payment method within 5–10 business days of return receipt.
To start a return, message customer support via the Contact page with your order number and the reason for return. Return instructions and the return address are provided in the reply.
If an order arrives damaged, is missing items, or is incorrect, contact support within 7 days of delivery with photos of the package and contents. Replacements or refunds are arranged at no cost to the customer.
For orders with Shipping Protection, coverage extends to loss, theft, and damage in transit — eligible orders are reordered or refunded at no extra charge.
Orders can be changed or cancelled within 12 hours of placement, before warehouse processing begins. After dispatch, the standard returns process applies.
International orders may be subject to customs duties or import taxes imposed by the destination country. These are the customer’s responsibility and are not included in the order total.
For any shipping or returns question not covered here, message customer support via the Contact page. Responses typically arrive within one business day.